Residents’ praise for local care home in national survey

Residents at Brendoncare Froxfield care home near Marlborough are celebrating after it performed strongly in a nationwide survey of care home residents. The results, launched today, show Brendoncare Froxfield was given an overall performance rating (OPR) score of 981, out of 1,000. This compares favourably to the national average of 880 and last year’s score of 896.

Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 18,000 residents in 914 care homes across the UK took part.

Each care home was given an overall score based on residents’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. Brendoncare Froxfield achieved scores of 988 for Quality of Life and 985 for Choice and Having a Say, meaning the residents of Brendoncare Froxfield highly rate the standard of care they receive for these categories.

Tina Manterfield, Home Manager, said “It’s great that our residents value the care they receive at Brendoncare Froxfield. Our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

Brendoncare Froxfield is part of registered charity The Brendoncare Foundation, which has been supporting older people for over thirty years. Recently rated as ‘outstanding’ by the Care Quality Commission, the home provides nursing care for 44 residents including a safe environment for 11 people living with dementia. Brendoncare Froxfield provides a home where older people can be helped to live as independently as possible and where the emphasis is on quality and enjoyment of life.

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website. The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

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