Terms & Conditions
Charges Statement of Purpose Service User Guide
| Care | Per Day | Per Week | Per Month |
|---|---|---|---|
| Nursing level low | £109.50 | £766.00 | £3328.50 |
| Nursing level moderate | £127.00 | £889.00 | £3862.90 |
| Nursing level high (inc mentally frail) | £130.60 | £914.00 | £3971.60 |
| Nursing level very high | £140.43 | £983.00 | £4271.40 |
STATEMENT OF PURPOSE
Opened in 1992, Ronald Gibson House is a purpose built care home offering a wide spectrum of care to older people. Its facilities and services include;
- Elderly Physically Frail Unit: 5 suites, each with 8 single en-suite bedrooms plus communal facilities, sharing communal gardens and providing nursing and residential care for the physically frail.
- Elderly Mentally Frail Unit: A self-contained wing, with 16 single en-suite bedrooms plus communal facilities, sharing a separate garden and providing nursing care for the mentally frail. Opened in December 2002.
- Day Care Unit: Separate facilities offering services for up to 10 physically frail older people per day.
- Aromatherapy
- Chiropody
- Hairdressing
- Physiotherapy
- Speech Therapy
Registered Provider
The Registered Provider is The Brendoncare Foundation, and the Responsible Person is Ronald A Staker ASHM, Chief Executive.
Mr R Staker
The Brendoncare Foundation
The Old Malthouse
Victoria Road
Winchester
Hampshire SO23 7DU
Telephone: 01962 852133
Facsimile: 01962 851 506
E-mail: enquiries@brendoncare.org.uk
Website: www.brendoncare.org.uk
The Brendoncare Foundation is a registered charity (no: 326508). Constituted as a company limited by guarantee (no: 1791733). The Foundation was established in 1984 to provide high quality services to meet the changing and individual needs of frail older people. It currently operates ten residential and nursing homes for physically and mentally frail older people across the South of England.
The Foundation achieved the 'Investors in People' award in 1999 and was re-accredited in 2003. Investors in People is a government approved quality award indicating that staff are valued and have the appropriate training and involvement to meet the purpose of the organisation, being the care needs of the residents.
Registered Manager
The Registered Manager is the Home Manager, Ms Helen Moriarty, who has overall responsibility for the whole of the Brendoncare Tooting complex. Helen is a registered nurse with management qualifications and experience in the care of the elderly.
The contact details for the Registered Manager are:
Brendoncare Ronald Gibson House
Burntwood Lane
Tooting
London
SW17 0AN
Telephone: 020 8877 9998
Facsimile: 020 8877 3860
E-mail: ronaldgibson@brendoncare.org.uk
Website: www.brendoncare.org.uk
Aims and Objectives of Ronald Gibson House
- To enable residents to be part of the community of the Home and the wider local community.
- To encourage and support the involvement in the Home of the relatives, friends and representatives of the residents.
SERVICE USERS GUIDE
Type of Care Provided
The home provides nursing and residential care for older people, including respite and rehabilitation care as well as palliative care. Day care services are also provided to the local community.
Care Services
Ronald Gibson House undertakes to provide a bed/sitting room, nursing care, food, light, heat and laundry as required by each resident. All residents have use of the communal areas. It should be noted, however, that as a safety measure the Mentally Frail Unit is a closed unit open only to those visiting MFU residents.
Type of residents catered for
Ronald Gibson House cares for physically frail and elderly mentally frail people. It specialises in caring for those with the following disabilities and conditions: Parkinson's Disease, heart problems, stroke/CVA, Alzheimer's Disease, respiratory illness, diabetes, visual impairment, deafness, Huntington's Chorea, Tetraplegia, Multiple Sclerosis, cancer, speech problems, Hemiplegia, Cerebral Palsy, Muscular Dystrophy, spinal cord injury and epilepsy.
Number and Type of beds
The home has 56 single rooms, all with en-suite facilities.
Bedroom facilities
All bedrooms have a TV point, telephone point and nurse call system. Residents are encouraged to bring in their own small items of furniture, together with their personal possessions. The size of each room is 14' x 10' plus en suite facilities.
Dining arrangements
Meals are provided from a central kitchen, with a wide variety of tastes catered for. There are two main dining rooms. Residents may also choose to eat in their own rooms. Hot and cold drinks and snacks are available outside of mealtimes.
Special facilities
The home has two lifts. It offers aromatherapy, physiotherapy chiropody, and hairdressing services. Dental, orthoptic services and speech therapy are available by arrangement.
Activities
The home has links with the local community and there is a programme of activities. Outings and trips are a regular feature.
Ethnicity and Religious beliefs
The home has no ethnic, religious, gender, group affiliation or professional bias. Regular services by churches of several denominations are held within the home. At present, English is the only language spoken in the home, although some ethnic staff enjoy various languages.
Visiting
The home is happy for visitors to visit at any time between 8.00am and 8.30pm, provided that other residents are not disturbed. In the event of an emergency, visitors may stay overnight in a visitors lounge with en-suite facilities.
Care plans
Each resident has a personalised care plan, which is prepared in consultation with the resident, his or her family, and staff. The plan is reviewed at least monthly. Any changes are notified to the family.
Involvement of residents
There is a residents' forum through which residents and their families can be involved with
the running of the home.
Environment
The physical environment of the Home is designed for the residents' convenience, comfort and safety. In particular, we will:
- Maintain the buildings and grounds in a safe condition.
- Make detailed arrangements for the communal areas of the Home to be safe and comfortable.
- Supply toilet, washing and bathing facilities suitable for the residents for whom we care.
- Arrange for specialist equipment to be available to maximise residents' independence.
- Provide an environment that meets the National Minimum Standards of the Commission for Social Care Inspection.
- Provide residents with safe, comfortable bedrooms, with their own possessions around them.
- Ensure that the home complies with the Fire Precautions Act 1971 and the Fire Precautions (Workplace) Regulations 1999. The Home maintains a current Fire Risk Assessment that has been approved by the local Fire Safety Officer, and provides regular fire emergency training and practice for all staff. Approved contractors regularly maintain all fire systems.
Privacy
We recognise that living in a communal setting, and the need to accept help with personal care, are inherently invasive of a person's right to be alone and undisturbed. We, therefore, strive to retain as much privacy as possible by:
- Providing intimate assistance as discreetly as possible.
- Acknowledging residents wishes, wherever possible, to furnish and equip their rooms in their own style.
- Offering a range of locations around the Home for residents to be alone or with selected others.
- Providing locks on residents' storage space, bedrooms and other rooms in which residents need to be uninterrupted.
- Respecting privacy when using the telephone, opening and reading post and communicating with friends, relatives, representatives or advisors.
- Ensuring the confidentiality of residents' information held by the Home.
Dignity
Disabilities can quickly undermine dignity, so we preserve respect for our residents intrinsic value by:
- Treating each resident as a special and valued individual, including respecting their wishes regarding the form of address used by staff.
- Helping residents to present themselves to others as they would wish, through their own clothing and personal appearance.
- Facilitating a range of group and personalised leisure activities, supported by an activities team, which enables residents to express themselves as unique individuals.
GPs and medical records
Residents may be registered with a General Practitioner of their own choice, or transfer to the visiting GP who visits twice weekly on Monday and Friday. A consultant Geriatrician also visits six monthly. The trained staff will arrange for visits from the doctor as appropriate. Records of relevant medical information and next of kin are kept. Brendoncare has a strict policy of confidentiality regarding such information.
Admission Policy
Places in a Brendoncare Home are offered on the basis of social care and medical needs only.
- No resident will be accepted for admission until their needs have been assessed and they have been assured that these needs can be met by the Home.
- A place will only be offered following the completion of a care management needs assessment and a care plan has been produced and agreed with the resident.
- Residents will be offered the opportunity to visit the home before admission.
- The first month of admission will be regarded as a trial period and notice to leave will be restricted to 7 days on either side.
- Emergency admissions will be avoided whenever possible but in such an event the Home will provide the resident with details of the service available within 48 hours of admission, and a statement of terms and conditions, a full assessment and agreed care plan within 5 working days.
Termination of Contract
Should the resident decide to leave the Home, a month's notice or fees in lieu of notice should be given. In very rare circumstances Brendoncare may give a resident one-month's notice to leave.
Fees
The fees include accommodation, nursing care, all meals, laundry, access to all communal facilities, chiropody, physiotherapy, aromatherapy, and the services of a visiting GP when needed. Additional charges are made for dry cleaning, trips and outings. Personal expenses such as hairdressing, newspapers, toiletries and clothing are the responsibility of the resident. These charges are made to the resident's personal account and are charged at the current rate.
There is no charge for chiropody (Local Authority service); physiotherapy (In House); and Aromatherapy (In House).
Dry Cleaning is sent out, cost being dependent on local charges.
Trips and Outings - A nominal amount of £8 is charged per resident, towards both transport and entrance fees etc.
The level of fees is reviewed annually and residents are given at least four weeks written notice of any proposed increase. There is also a dependency scale which may affect fees. Any additional fee increases will be discussed with you on an individual basis. No reduction is made for meals not taken or absences for holidays.
Finances and legal matters
The home's Administrator and Accountant are able to help residents with financial matters such as benefits and banking (If they do not have a suitable family member or friend who can help). If unable to help, the Administrator will help residents to obtain professional advice.
Insurance
The Brendoncare Foundation insures the building and residents rooms, but residents should arrange insurance cover for their personal possessions. We suggest residents do not keep large sums of money in their rooms. All residents have a bedside locker with a locking drawer.
Electrical Equipment
All electrical equipment brought into the home must have been tested and labelled by a qualified electrician. Regular electrical inspections are undertaken and if a repair is necessary this is at the residents' expense. Brendoncare reserves the right to take out of service any electrical equipment considered to be unsafe for whatever reason.
Complaints and Protection
Despite everything we do to provide a secure and happy environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the Home. To tackle such problems we will do the following:
- Provide and operate a simple, clear and easily accessible complaints procedure.
- Take all necessary action to protect residents' legal rights.
- Protect residents from abuse and from potential abusers.
Complaints Procedure
If a resident or their representative has any complaints they should be taken up in the first instance with Home Manager. If the matter cannot be resolved at this level, it may be put before: The Chief Executive, The Brendoncare Foundation, The Old Malthouse, Victoria Road, Winchester, Hampshire SO23 7DU Telephone: 01962 852 133.
Further details can be found in the "Suggestions and Complaints Procedure" leaflet.
Registration
The home is a registered care home offering nursing and residential care for frail Elderly People. Brendoncare Ronald Gibson House is registered with: Care Quality Commission, Hartfield House, Ground Floor, 41-47 Hartfield Road, Wimbledon, London. SW19 3RG. Our registration certificates are displayed in the main entrance lobby.
Residents' Rights
The rights of the residents are at the forefront of Brendoncare's philosophy of care. We seek to advance these rights in all aspects of the Home and the services we provide, and to encourage our residents to exercise their rights in full by:
- Involving residents and their representatives in their care planning, both prior to admission and throughout their stay, providing access to their care records, and consulting with them at each review of the care plan.
- Encouraging them to attend and contribute to the Residents Meetings.
- Ensuring that residents have the opportunity to vote in elections and to brief themselves fully on the democratic options.
- Assisting residents to preserve full and equal access to all elements of the National Health Service, and to claim all appropriate welfare benefits.
- Encouraging them to register with a general practitioner of their own choice, provided that the doctor is prepared to visit as required.
- Assisting residents to access public services such as libraries, further education and lifelong learning.
- Allowing residents to entertain visitors at all reasonable times of the day, provided that other residents are not disturbed.
- Responding to the cultural, dietary and spiritual needs of each resident, including death and bereavement services. Multi-denominational Christian services are held at the Home each week, and the Home is happy to arrange with local religious communities for other faiths to be catered for.
- To create an environment in which, as far as possible, residents can live in the style of their choosing despite failing health, functional impairment and compromised independence.
- To enable a dying person to live each day to the full and to provide care towards a peaceful death, with personal wishes met wherever possible.
- To provide a resource and teaching centre for the care of older people.
Inspection Report
A copy of our most recent inspection report is available on request.
Staffing and Organisational Structure
Staff play a vital role in the residents welfare. Therefore, we will do the following:
- Engage a Registered Manager who is qualified, competent and experienced for the task.
- Aim for a management approach that creates an open, positive and inclusive atmosphere.
- Operate effective quality assurance and audit systems.
- Employ staff in sufficient numbers and with the relevant mix of skills and qualifications to meet the residents' needs.
- Adhere to recruitment policies and practices that both respect equal opportunities and protect the residents' welfare.
- Offer our staff a range of training that is relevant to their induction, foundation skills, experience and future development needs.
- Supervise appropriately all staff and voluntary workers.
The Home Manager is assisted in the Elderly Frail Unit by two Team Leaders, both of whom are qualified nurses with experience in care for older people, and in the Mentally Frail Unit by one other Team Leader as the Unit Manager. The three Team Leaders are supported by qualified general and psychiatric nurses, and experienced care staff, some of whom have either NVQ 2 or 3 in Care, or are studying towards these qualifications.
The Administrator has overall responsibility, under the Home Manager, for the affairs of the home, with direct responsibility for maintenance, housekeeping, laundry and other support services.
The Catering Manager has an NVQ in Hotel and Catering Services.
Care staff
There are currently 85 staff at Ronald Gibson House, 14 Trained nurses and 41 care assistants The daytime ratio of care staff to residents is 1:4. There is a Home Manager who is a Registered Nurse, a physiotherapist, an aromatherapist and the three Team Leaders are also Qualified Nurses.
Staff
All staff have badges which indicate their name and post. They also wear uniforms of different colours, denoting whether they are carers (wearing a uniform of Pale Blue Spot), trained staff (wearing a uniform of Royal blue spot), or team leaders (wearing a uniform of Navy Blue Spot).
Staff play a very important role in service users' welfare. Therefore, we will do the following:
- Assist residents with their communication, physical functioning, mobility or appearance, in order to compensate for the effects of disability.
- Provide assistance as tactfully as possible.
- Encourage residents to remain as independent as possible.
- Assist residents to analyse the risks of daily living, and supporting their resulting decisions.
- Refrain from any form of restraint on residents except when it is essential for their own safety or the safety of others