Terms & Conditions

CHARGES: 1 April 2009 - 31 March 2010

Within the Intermediate Care Centre, there are three beds available for private purchase. The daily rate for a respite bed is £150 inclusive, falling to £135 per night for any stay over seven nights.

There is also a two-bedroom apartment available for rent for the respite purposes, and the cost of this is £200/week, with meals and any care charged additionally.

STATEMENT OF PURPOSE

The Brendoncare Foundation is a registered charity (no. 326508), constituted as a company limited by guarantee (no. 1791733). The Foundation was established in 1984 to provide high quality services to meet the changing and individual needs of frail older people. It currently operates nine care homes for physically and mentally frail older people across the South of England, plus four Domiciliary Care Services.

The Foundation achieved the 'Investors in People' award in 1999, and was re-accredited in 2002. Investors in People is a government approved quality award indicating that staff are valued and have the appropriate training and involvement to meet the purpose of the organisation, being the care needs of Service Users.

Brendoncare Knightwood opened in 2006. It is a purpose-built care centre offering a wide spectrum of care to older people. Its facilities and services include the following:

The twenty bedded unit comprises 20 single ensuite bedrooms, communal facilities and dining room, sharing a communal garden and providing nursing care for the physically frail.

16 places are contracted to Eastleigh & Test Valley South PCT; Brendoncare has three beds that cater for respite care only.

Service User Category:
Old age, not falling into any other category
Five service users can be between the ages of 55 - 65 years
Fifteen service users must be over the age of 65 years
Maximum number: 20

Other Services on Site consists of:
Restaurant
Library
Coffee Shop
Shop
Hairdressers
Chiropodist
Gym

Admission Policy

A comprehensive pre-admission assessment is carried out by the Transfer of Care Team - this is to determine that the prospective needs (physical, mental, social and spiritual) can be met by the Unit.

A place will only be offered following a completion of a care management needs assessment where appropriate or a Brendoncare pre admission assessment. Emergency admissions will be avoided whenever possible but in such an event the Unit will provide the Service users with details of the service available within 48 hours of admission and a statement of terms and conditions, a full assessment and agreed care plan within 3 working days.

Admission for Respite care occurs if there are bed vacancies available and care needs can be met, but for a minimum period of 2 weeks.

Aims and Objectives of Brendoncare Knightwood

To enable service users to be part of the community of the Centre and the wider local community.
To encourage and support the involvement in the Unit of the relatives, friends and representatives of service users.
To create an environment in which, as far as possible, Service Users can live in the style of their choosing despite failing health, functional impairment and compromised independence.
To enable a dying person to live each day to the full and to provide care towards a peaceful death, with personal wishes met wherever possible.
To provide a resource and teaching centre for the care of older people.

Plans of Care and assessment of needs

Service Users and their representatives are involved in drawing up their plan of care, both prior to admission and throughout their stay and they have access to their care records whenever they wish. They are also consulted when plans are reviewed for changing needs and notified if there are any changes in service users needs. The Unit Manager is available at any time to discuss issues or problems with the care. Each resident is assigned a Named Nurse on admission facilitating communication and dealing with issues about care. They have the overall responsibility for planning and delivering the residents care.

Physical Needs

Registered Nurses - on hand 24 hours a day
Dietician - As per referral for medically prescribed diets and also variety of home cooked diets
Speech and Language Therapist - As per referral for those residents with difficulty in swallowing
Physiotherapist - As per referral for residents with problems with mobility, for assessment and for providing walking aids
Optician - As per referral for residents with diabetes who require regular eye testing and others with visual problems - there is a charge for this
Dentist - As per referral
Chiropodist
Audiologist - As per referral for hearing problems and for supply of hearing aids
Alternative therapies can be arranged if so requested by the service user
Staff are always close at hand as there is a call bell system in each service users room

Social Needs

Social interaction encouraged by:

Maintain contact with relatives/friends through letter writing.
Residents may have the use of a telephone.
Relatives are allowed to take residents in to the centres restaurant
Residents are allowed to make and receive calls.
Visitors are free to visit at any reasonable time of the day.
Residents have access to TV and Daily Newspapers.
Service Users and Relatives can make use of the Restaurant within the Centre which is fully licensed

Hairdressing

There is a hairdressing salon on site
Service Users are can use this facility (there will be a charge)
The centre hairdresser can also visit the Unit regularly for residents who cannot visit the salon
Nursing staff make appointments on their behalf.

Library

The Centre has a well-equipped library
A computer with Internet access is also available in the library

Specialist Service User Transport

Should Service Users need to visit any member of the multi professional team, transport/escort can be arranged.

Spiritual Needs

Vicars of different denominations conduct regular services within the Centre
Visits by the Vicar of his/her choice will be arranged on request

Privacy

We recognise that living in a communal setting, and the need to accept help with personal care, are inherently invasive of a person's right to be alone and undisturbed. We, therefore, strive to retain as much privacy as possible by:

Providing intimate assistance as discreetly as possible.
Acknowledging Service Users' wishes to personal preferences
Offering a range of locations around the Unit for Service Users to be alone or with selected others.
Providing locks on Service Users storage space, bedrooms and other rooms in which Service Users need at times to be uninterrupted.
Respecting Service Users' privacy when using the telephone, opening and reading post and communicating with friends, relatives, representatives or advisors.
Ensuring the confidentiality of Service Users' information held by the Unit.

Dignity

Disabilities can quickly undermine dignity, so we strive to preserve respect for our Service Users' intrinsic value by:

Treating each Service User as a special and valued individual, including respecting their wishes regarding the form of address used by staff.
Helping Service Users to present themselves to others as they would wish by encouraging them in their choice of clothing and assisting them with their personal appearance.
Assisting Service Users with their communication, physical functioning, mobility or appearance, in order to compensate for the effects of disability.
Providing assistance as tactfully as possible.
Refraining from any form of restraint on Service Users except when it is essential for their own safety or the safety of others. Any form of restraint is only used after a risk assessment has been completed

Independence

We are aware that our residents give up a great deal of their independence on admission to the Unit. We value the importance of maintaining their remaining independence by:

Tactfully providing any assistance, human and technical, when needed
Maximising their remaining capabilities for self care independence and tasks for daily living
Ensuring the residents and relatives contribution to drawing up care plans
Residents are encouraged to self medicate whenever possible and once a risk assessment has been carried out

Choice

We aim to increase the opportunities for choice in all aspects of their lives by:

Daily choice of meals from a menu plan that is changed at regular intervals.
Retaining flexibility, as much as possible, in the routines of daily life in the Unit
Respecting individual, unusual or eccentric behaviour from residents

Security and Safety

We aim to provide an environment that ensures the needs for security.

Video phone entry system is in place.
Door alarm systems secure all exits.
Opening of windows limited to 6 inches
Main entrance locked once receptionist leaves at 5.15pm. Entrance to the Unit then gained only by video phone entry.
Any breach in security reported immediately to Senior staff on call
Visitors to sign the Visitors Book on arrival and departure.

Fire and Emergency Procedures in the Unit

Fire Procedures are displayed at the entrance of the centre, the unit and next to fire exit doors.
Fire panel is at the Reception area.
Smoke detectors and alarms are installed throughout the building.
Alarm bells are tested regularly each week at different times, you will be notified of any fire drills.
The centre complies with the Fire Precautions Act 1971 and the Fire Precautions (Workplace) Regulations 1999.
The Centre maintains a current Fire Risk Assessment that has been approved by the local Fire Safety Officer.
The Centre provides regular fire emergency training and practice for all staff twice a year - night staff receive training 3 monthly.
Approved contractors regularly maintain all fire systems
2 unannounced fire drills annually
In the unlikely event that the Unit needs to be evacuated we have a major Incident Procedure in place.

Environment

The physical environment is designed for each service user's convenience comfort and safety
The buildings and grounds are maintained in a safe condition by a full time maintenance person.
Adequate specialist equipment is available to maximise Service Users' independence.
A size of Service user's rooms complies with the National Minimum Standards requirements and are all en suite. This accommodation is furnished and equipped to meet the needs of the service user who are always encouraged to have their own possessions around them
Wherever possible the premises are kept clean, hygienic and free from unpleasant odours. Domestic staff are on duty each day.
There is adequate communal space: a dining room and communal area on each wing

Quality Assurance

We aim to ensure that standards of care for the residents at Brendoncare Knightwood are resident centred and to deliver high standards of care and by so doing create an environment of excellence through:

Evidence that a strong framework of clinical governance is in place through the strategy of planned programme of audits both internal and external (as conducted by Head Office Management)
To gain and maintain "blue star" status
To ensure that staff professional development is encouraged and maintained to the standards of the Foundation and the requirements of the National Minimum Standards

Service Users' Rights

The rights of Service Users are at the forefront of Brendoncare's philosophy of care. We seek to advance these rights in all aspects within the Unit and in the services we provide, and to encourage our Service Users to exercise their rights in full by:

Encouraging them to attend and contribute to Service User meetings.
Residents and relatives have access to the management at any time if they wish to discuss concerns or complaints
Ensuring that Service Users have the opportunity to vote in elections and to brief themselves fully on the democratic options.
Assisting Service User to preserve full and equal access to all elements of the National Health Service, and claim all appropriate welfare benefits.
Assisting Service Users to access public services such as libraries, further education and lifelong learning.
Facilitating Service Users in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the Unit.
Allowing Service Users to entertain visitor's at all reasonable times of day, provided that other Service Users are not disturbed.
Responding to the cultural, dietary and spiritual needs of each Service User, including death and bereavement services. Multi-denominational Christian Services are held at the Centre each week, and the Centre is happy to arrange with local religious communities for other faiths to be catered for.

Staffing and Organisational Structure

Appropriate qualified and adequate allocation of staff plays a very important role in Service Users' welfare. Therefore, we will ensure the following:

Engage a Registered Manager who is qualified, competent and experienced for the task.
Aim for a management approach that creates an open, positive and inclusive atmosphere.
Operate effective quality assurance and audit systems.
Employ staff in sufficient numbers and with the relevant mix of skills and qualifications to meet Service Users' needs.
Adhere to recruitment policies and practices that both respect equal opportunities and protect Service Users' safety and welfare.
Offer our staff a range of training that is relevant to their induction, foundation skills, experience and future development needs.
Supervise appropriately all staff and voluntary workers.

The total staff complement, including all categories, is approximately 30

The Registered Manager

The Registered Managers are Ms Jane Bell (Centre Manager) and Mrs Debra Murray (Unit Manager)

Contact details:
Address and telephone as above
E-mail: jbell@brendoncare.org.uk and dmurray@brendoncare.org.uk

The Line management is as follows:

The Centre Manager is assisted by a management structure that consists of the Unit Manager and other Heads of Departments, each of whom has the responsibility of ensuring that their department complies with the Care Standards.

Registered general nurses and experienced care staff support the Registered Manager. At present care staff are working towards their NVQ qualifications. Trained staff are on duty 24 hours a day.

The Catering Manager has an NVQ in Hotel and Catering Services.

Complaints

Despite everything that we do to provide a secure and happy environment, we know that Service Users may become dissatisfied from time to time. To tackle such problems we will do the following:

Provide and operate a simple, clear and easily accessible complaints procedure.
Take all necessary action to protect Service Users' legal rights.
These objectives are attained through training programmes, regular staff meetings and appraisal systems

Please refer to Complaints enclosed in the Service Users Guide. If you are dissatisfied with any service that you receive, please ask for a copy of the complaints procedure.

Registered Managers
Ms Jane Bell and Mrs Debra Murray
Brendoncare Knightwood
Shannon Way
Valley Park
Hampshire
SO53 4LT
Tel: 01962 852133

Responsible Person:
Mrs Sam Foti
Area Operations Manager
Brendoncare Foundation
The Old Malthouse
Victoria Road
Winchester
Hampshire
SO23 7DU
Tel: 01962 852133

SERVICE USER GUIDE

Opened in 2006, Brendoncare Knightwood is a purpose built care centre offering a wide spectrum of care to older people. Its facilities and services include the following:

The twenty bedded unit comprises of 1 self-contained Wing on the ground floor, with 20 single ensuite bedrooms, communal facilities include the dining room; lounge and quiet area also included are the gardens. This Unit provides nursing care for the physically frail. 16 places are contracted to Eastleigh & Test Valley south PCT; four beds will be catering for respite care only.

Plans of Care and assessment of needs

Physical Needs

Registered Nurses - on hand 24 hours a day
Dietician - As per referral for medically prescribed diets and also variety of home cooked diets
Speech and Language Therapist - As per referral for those residents with difficulty in swallowing
Physiotherapist - As per referral for residents with problems with mobility, for assessment and for providing walking aids
Optician - As per referral for residents with diabetes who require regular eye testing and others with visual problems - there is a charge for this
Dentist - As per referral
Chiropodist
Audiologist - As per referral for hearing problems and for supply of hearing aids
Alternative therapies can be arranged if so requested by the service user.

Staff are always close at hand as there is a call bell system in each service user's room

Independence

We are aware that our residents give up a great deal of their independence on admission to the Unit. We value the importance of maintaining their remaining independence by:

Tactfully providing any assistance, human and technical, when needed
Maximising their remaining capabilities for self care independence and tasks for daily living
Ensuring the residents and relatives contribution to drawing up care plans
Residents are encouraged to self medicate whenever possible and once a risk assessment has been carried out

Choice

We aim to increase the opportunities for choice in all aspects of their lives by:

Daily choice of meals from a menu plan that is changed at regular intervals.
Retaining flexibility, as much as possible, in the routines of daily life in the Unit
Respecting individual, unusual or eccentric behaviour from residents

Staffing and Organisational Structure

Appropriate qualified and adequate allocation of staff plays a very important role in Service Users' welfare. Therefore, we will ensure the following:

Engage a Registered Manager who is qualified, competent and experienced for the task.
Aim for a management approach that creates an open, positive and inclusive atmosphere.
Operate effective quality assurance and audit systems.
Employ staff in sufficient numbers and with the relevant mix of skills and qualifications to meet Service Users' needs.
Adhere to recruitment policies and practices that both respect equal opportunities and protect Service Users' safety and welfare.
Offer our staff a range of training that is relevant to their induction, foundation skills, experience and future development needs.
Supervise appropriately all staff and voluntary workers.

The Line management is as follows:
The Centre Manager is assisted by a management structure of the Unit Manager and other Heads of Department each of whom has the responsibility of ensuring their department meets all registration requirements.

Registered general nurses and experienced care staff support the Registered (Unit) Manager. At present care staff are working towards their NVQ qualifications.
Trained staff are on duty 24 hours a day
The total Staff complement, including all categories, is approximately 30

Admission Policy

A comprehensive pre admission assessment is carried out by the Transfer of Care Team this is to determine that the prospective needs (physical, mental, social and spiritual) can be met by the Unit.

A place will only be offered following a completion of a care management needs assessment where appropriate or a Brendoncare pre admission assessment
Emergency admissions will be avoided whenever possible but in such an event the Unit will provide the Service users with details of the service available within 48 hours of admission and a statement of terms and conditions, a full assessment and agreed care plan within 3 working days.

Admission for Respite care occurs if there are bed vacancies available and care needs can be met, but for a minimum period of 2 weeks.

Service User Category:

Old age, not falling into any other category
Five service users can be between the ages of 55 - 65 years
Fifteen service users must be over the age of 65 years
Maximum number: 20

Fire and Emergency Procedures in the Unit

Fire Procedures are displayed at the entrance of the centre, the unit and next to fire exit doors.
Fire panel is at the Reception area.
Smoke detectors and alarms are installed throughout the building.
Alarm bells are tested regularly each week at different times; you will be notified of any fire drills.
The centre complies with the Fire Precautions Act 1971 and the Fire Precautions (Workplace) Regulations 1999.
The Centre maintains a current Fire Risk Assessment that has been approved by the local Fire Safety Officer.
The Centre provides regular fire emergency training and practice for all staff twice a year - night staff receive training 3 monthly.
Approved contractors regularly maintain all fire systems
2 unannounced fire drills annually
In the unlikely event that the Unit needs to be evacuated we have a major Incident Procedure in place.

Complaints

If you are dissatisfied with any service that you receive, please ask for a copy of the complaints procedure.

In the case of a complaint, it can be made to the following:

Registered Manager
Ms Jane Bell or Mrs Debra Murray
Brendoncare Knightwood
Shannon Way
Valley Park
Hampshire
SO53 4LT
Tel: 01962 852133

Responsible Person:
Mrs Sam Foti
Area Operations Manager
Brendoncare Foundation
The Old Malthouse
Victoria Road
Winchester
Hampshire
SO23 7DU
Tel: 01962 852133

Care Quality Commission
4th Floor
Overline House
Blechynden Terrace
Southampton
Hampshire
SO15 1GW
Tel: 02380 821300