Terms & Conditions

Charges Statement of Purpose Service User Guide

CHARGES: 1 April 2009 - 31 March 2010

Our fees are currently £510/week.

STATEMENT OF PURPOSE

Mead Road, St Cross, Winchester, Hampshire S023 9RF
Tel: 01926 865784

Meadway House has been offering a high standard of care to the elderly since it was founded in 1963. It is situated in the pleasant residential area of St Cross in Winchester, Hampshire and became part of the Brendoncare Foundation in October 2008.

Care Services

Meadway is registered as a Care Home providing services in the following category:
Old Age
Frail elderly recovering from illness or in need of respite care.
There is no in-house nursing care provision but residents are entitled to receive NHS nursing services from the Primary Healthcare Trust via their GP if required.
Brendoncare Meadway endeavours to provide care to people until their death if that is their wish, and if it is an appropriate option. To this end, staff work closely with the GPs, community nurses and allied professional teams.

The Registered provider is The Brendoncare Foundation, The Old Malthouse, Victoria Road, Winchester, Hampshire SO23 7DU.
Telephone number: 01962 852133
The Chief Executive is Mr Ronald Staker
The Person Responsible is Mrs Karen Smith, RN, RM, BSc (Hons) LLM, MBA, Area Operations Manager, Brendoncare
The Registered Manager for the Home is Ms Jane Smith.

Philosophy of Care

We seek to deliver high quality care, both long-term and respite within the guidelines of the Care Standards Act 2000.

Aims

It is our aim that our residents will:

Live in a home where care and support enables and encourages them to live as full, interesting and independent lifestyle as possible with rules and regulations kept to a minimum.
Enjoy life amongst kindred spirits in an atmosphere of sympathy and understanding.
Be treated with respect, kindness and dignity, irrespective of gender, race, colour, creed, health status or any other factors which can result in wrongful discrimination.
Be cared for by well trained and motivated staff who appreciate the need to treat people as individuals and will in all situations work conscientiously to maintain privacy and promote freedom of choice.

Objectives

All residents have the right to:

Be addressed by the name of their choice
To receive visitors at any reasonable time
Live in a clean, safe environment which provides privacy and comfort and where dignity is respected.
Take an active part in decisions about daily living arrangements and be involved in their care planning process.
Be confident that all care planned and delivered is evidence based, promoting individual choice and taking into account personal, physical, psychological and spiritual well being.
Have access to their personal records and information kept at the home relating to their life.
Manage their own finances if able to do so.
Manage their own medication if able to do so.
Make personal life style choices, for example relating to diet, dress, time of rising and retiring.
Have access to a private telephone and the facility to meet people in private.
Bring to the home personal belongings and furniture within the requirements of health and safety regulations.
Have access to a formal complaints procedure.
Have the support of an independent advocate if required
Access outside agencies when required, for example a doctor, optician, chiropodist and where necessary be assisted with this.
To continue to be an active part of the community and having the opportunity to take part in local events, vote and to take part in local recreational and leisure activities.
Die with dignity having their final wishes met.

Accommodation

Brendoncare Meadway is essentially a large private residence with 11 spacious private, single bed-sitting rooms, all tastefully decorated and part furnished because residents are encouraged to bring in pieces of their own to personalise them.
6 rooms have wheelchair access, en-suite toilet, bath and shower.
3 rooms have wheelchair access, en-suite toilet and shower.
1 room has wheelchair access, en-suite toilet and bath.
1 room designated as a 'respite care' room has a wash hand basin and use of an adjacent toilet.
There is a large communal bathroom for assisted bathing if required equipped with bath, shower, and WC.

All rooms are well heated and have television and telephone points and a call system to summon aid if required. There are two spacious reception areas.

Recreational space is provided by way of a large lounge and dining area on the ground floor (40sq m) and a bright attractive 'sun room'. In addition, there is a fully wheelchair accessible and well stocked, restful garden where residents may relax and enjoy peaceful surroundings. There is a passenger lift and stair lift to the first and second floors.

Facilities

At Brendoncare Meadway a full house-keeping service is provided to ensure the home is kept clean and free from infection.

Laundry is undertaken at the home and all personal clothing should be labelled prior to admission. Dry cleaning can also be organised but a charge is made for this. There are no facilities for residents to do their own laundry at the home.
Catering is provided by in-house cooks who involve the residents in menu planning and plan meals which are interesting, tasty and as varied as possible, using fresh seasonal produce. Residents are offered choices each day and special diets, including vegetarian, are catered for.

The day begins with a breakfast tray bought to individual rooms, followed by mid morning tea and biscuits. A two course lunch is taken in the dining room and tea and cake is served in the afternoon. Dinner is served in the evening with hot drinks offered before bed-time. Residents are welcome to keep a kettle to make tea and coffee in their own rooms following a satisfactory risk assessment.

GP services. Residents may choose their own GP and are entitled to all NHS services.
Optician, dental, physiotherapy services to individual residents will be arranged as necessary via the GP.
Chiropody. A private chiropodist visits the home regularly and is charged for separately although residents are free to make alternative arrangements if they wish.
A Hairdresser visits the home each week, or residents may visit a hairdresser of their choice independently. All hairdressing charges are paid for privately.
Personal telephones can be fitted into all rooms and paid for privately by the individual resident. Personal mobile phones are acceptable for use in the home.

Staff

The home is managed by an experienced manager who has worked within the healthcare system for some 20 years.

She is supported by an in-house team of some nineteen full and part time staff to manage the care, the catering and the house-keeping services. Several of the staff have NVQ qualifications in care and others are working towards the qualification supported by Brendoncare's training and development team.

All staff are carefully selected for their abilities and empathy towards older people. They must all have a satisfactory criminal record disclosure and two references from previous employers before commencing work.

Brendoncare is committed to the training and development of all staff to ensure that care is delivered professionally, respecting individual privacy and dignity, and to keep them up-dated with any changes in care and clinical issues.

Mandatory training is delivered annually and includes Health and Safety, Manual Handling, Abuse Awareness and Infection Control.

Key Staff members
Jane Smith, Home Manager
Maurice Bone, Gardener and Home Maintenance
Vivian Adams, Administrator
Sue Bloomer, Cook
Gill Snook, Senior Carer
Doreen Tee, (NVQ 2) Carer
Ann Fry, Carer
Janine Adams Hogg, (NVQ 3) Carer
Caroline Day, Housekeeper/Carer
Julia Smythe, Carer

Admission to Brendoncare Meadway

Anyone making an application for residency at Brendoncare Meadway will have an assessment of their needs to establish that the Home is able to accommodate and care appropriately for them. The assessment is carried out by the manager of the home who may have to refer to associated medical and /or social care agencies. From this initial assessment, the beginnings of a service user's care plan will be drawn up to form the basis of the care to be delivered. This plan will be reviewed on a regular basis with staff and the individual resident and their families/friends if required and should ensure that the resident is cared for in the manner of their choice.

The first month in the Home is considered to be a trial period and after four weeks, a review meeting is held between the Home Manager, the resident and their family (if acceptable) to discuss progress and future plans. If it is the wish of the resident to stay, a formal contract is exchanged and Terms and Conditions are confirmed.

Social Activities, Hobbies and Leisure interests

The residents of Meadway are actively encouraged to maintain their leisure interests and hobbies and to be involved in the local community. Residents are consulted individually as to what they enjoy doing and what social activities they wish to be part of.
The Home is supported by a group of willing volunteers who help with activities and often provide transport.

The Home's staff arrange a variety of activities, for example:

Regular movement and exercise groups
In-house musical entertainment
Outings to the local shops, pubs, restaurants
Outings to local places of interest
Visits to the cinema and theatre

Residents are encouraged to make use of the beautiful garden and contribute to the gardening if they wish.

Spiritual Support

The needs of all faith groups are recognised and appropriate pastoral care is sought as required. The vicar from the local St Cross church visits monthly to provide an Anglican communion to residents who wish and residents are supported if they wish to attend a local church of their choice.

Resident consultation

Residents are encouraged to complete the quality assurance questionnaires which the Manager circulates regularly, and to attend and contribute to the regular Home meetings.

Contact with friends and relatives

Staff at Meadway actively encourage residents to maintain all forms of social contact they enjoyed before moving in to the Home. They will assist residents to maintain contact if requested.

The Home is looked upon as the resident's home and hence, subject to resident's wishes.

Visitors are welcome at any reasonable time and are requested to sign their details in the Visitors Book as they enter and leave to comply with various legislative requirements.

Residents may receive their visitors in their own rooms or in the lounges, as they choose.

Visitors are welcome to take residents out but are requested to let staff know.

Relatives and friends are encouraged to attend social events at the Home and are made very welcome.

Emergency procedures/ (fire precautions)

Brendoncare has policy guidelines on possible emergencies which may occur which are kept in the Home and are available for staff to refer to if appropriate.

Meadway complies with all the statutory fire precautions as recommended by the local fire authority and audited via the Health and safety policies and procedures on an annual basis.

Fire training for the staff is mandatory and forms a key part of their induction training so that they are fully conversant with the fire appliances and the home's alarm and evacuation procedure.

Residents are informed of the emergency fire procedures when they arrive and are given annual up-dates.

Complaints

Brendoncare has a robust and transparent complaints procedure, a copy of which is given to each resident on admission. A copy is also available in the reception area along with a suggestions book.

SERVICE USERS GUIDE

Thank you for your enquiry regarding a vacancy at our Home. This guide has been compiled for your information and help in choosing the most appropriate home for you and to help you when settling in.
We suggest you read it along with our Statement of Purpose.

Meadway House has been offering a high standard of care to the elderly since it was founded in 1963. It is a secure, happy and relaxed home situated in the pleasant residential area of St Cross in Winchester, Hampshire. It became part of the Brendoncare Foundation in 2008.
You may already have visited the Home but if not please feel free to contact the Home Manager, Mrs Marilyn Bone to arrange a mutually convenient time to show you around and discuss your requirements. You are welcome to bring a member of your family or a friend with you.
If, after you visit, you feel the home offers the appropriate care and services you require, and we have a vacancy, then the Manager will arrange to undertake a formal assessment of your care needs with you. They will liaise with all other parties that have been involved with your care. From this assessment, the beginnings of a care plan will be drawn up, being the basis of the care to be delivered to you. The more information we have on your health, routines, background, expectations and future aspirations, the better we will be able to help settle you into your new environment with us.
When you are admitted to Meadway you will be given a welcome pack which will give you all the information you need on the routine of the home. You will be encouraged to keep it somewhere where you can refer to it as required.

Philosophy of Care

We seek to deliver high quality care, both long-term and respite within the Care Standards Act 2000.

Aims

It is our aim that our residents will:

Live in a Home where care and support enables and encourages them to live as full, interesting and independent a lifestyle as possible with rules and regulations kept to a minimum.
Enjoy life amongst kindred spirits in an atmosphere of sympathy and understanding.
Be treated with respect, kindness and dignity, irrespective of gender, race, colour, creed, health status or any other factors which can result in wrongful discrimination.
Be cared for by well trained and motivated staff who appreciate the need to treat people as individuals, and will in all situations work conscientiously to maintain privacy and dignity and promote freedom of choice.

Objectives

All residents have the right to:

Be addressed by the name of their choice
To receive visitors at any reasonable time
Live in a clean, safe environment which provides privacy and comfort and where dignity is respected
Take an active part in decisions about daily living arrangements and be involved in their care planning process.
Be confident that all care planned and delivered is evidence based, promoting individual choice and taking into account personal physical, psychological and spiritual well being.
Have access to their personal records and information kept at the home relating to their life.
Manage their own finances if able to do so
Manage their own medication if able to do so
Make personal life style choices, for example relating to diet, dress, time of rising and retiring.
Have access to a telephone and the facility to meet people in private
Bring to the home personal belongings and furniture within the requirement of health and safety regulations
Have access to a formal complaints procedure
Have the support of an independent advocate if required
Access outside agencies when required, for example a doctor, optician, chiropodist and where necessary to be assisted with this.
To continue to be an active member of the community and having the opportunity to take part in local events, vote and to take part in local recreational and leisure activities.
Die with dignity having their final wishes met.

Care Services

Brendoncare Meadway is registered as a Care Home providing services in the following category:
Old Age
Frail elderly recovering from illness or in need of respite care.
There is no in-house nursing care provision but residents are entitled to receive NHS nursing services from the Primary Healthcare Trust via their GP if required.
The Registered provider is The Brendoncare Foundation, The Old Malthouse, Victoria Road, Winchester, Hampshire SO23 7DU.
Telephone number: 01962 852133
The Chief Executive is Mr Ronald Staker
The Person Responsible is Mrs Karen Smith, RN, RM, BSc (Hons) LLM, MBA, Area Operations Manager, Brendoncare
The Registered Manager is Ms Jane Smith who works at the Home full time during the week and on some weekends.

Accommodation

Detailed information on the accommodation and services provided are in our Statement of Purpose.

Resident consultation

All at Brendoncare Meadway are committed to ensuring that the residents are consulted about matters which are significant in the running of the home or events which may affect their well being or quality of life. The manager and staff are always available to listen to the views of the residents, as are the visiting Brendoncare central office staff.
If you come to live at Meadway we would encourage you to attend and contribute to the regular Home meetings and take part in our various quality audits to ensure that you are involved with the running of the home.

Emergency procedures/ (fire precautions)

Brendoncare Meadway has a non-smoking policy within the home. Staff, residents and visitors wishing to smoke may do so only in the grounds.
When you have settled into the home you will be shown what to do in the event of fire and you will be regularly up-dated on this.
Brendoncare have policy guidelines on possible emergencies which may occur which are kept in the Home and are available to refer to if requested.
Brendoncare Meadway complies with all the statutory fire precautions as recommended by the local fire authority and audited via the Health and Safety policies and procedures on an annual basis.
Fire training for the staff is mandatory and forms a key part of their induction training so that they are fully conversant with the fire appliances and the home's alarm and evacuation procedure.

Complaints

Brendoncare has a robust and transparent complaints procedure, a copy of which will be given to you on admission.
Generally we welcome complaints as a positive way of providing us with the opportunity to identify and understand areas of concern to our residents. There is also a suggestions book in the reception area which we would encourage you to contribute to.
In summary, if you are not happy about something affecting your well being at the home, we would ask you to discuss it in the first instance with Mrs Marilyn Bone who will do her best to resolve the situation. You may prefer to put your complaint in writing which is perfectly acceptable.
Should you feel that you wish to take your complaint further you are welcome to bring the matter to the attention of either the Area Operations Manager or the Chief Executive, either in person or by writing to Brendoncare's central office as detailed on page 1.
If you remain unsatisfied you have the right to take your complaint to The Care Quality Commission, Maidstone Office, The Oast, Hermitage Court, Hermitage Lane, Maidstone, Kent, ME16 9NT.
Telephone: 0191 233 3323