Working at The Old Parsonage

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I try to make each person a priority, giving them the time and attention they deserve.

I had never really thought about working in a care home, so when I saw the advert for the position of receptionist, I wasn’t really sure, but I knew that I needed to change what I was doing for a living.

So having secured an interview, I did my research on The Old Parsonage and The Brendoncare Foundation and was amazed what the home and the organisation offers. “Care for life” – what a fabulous pledge; one that I am now so very proud to promote in my role at the home whenever I am talking about Brendoncare or when visitors and relatives phone or call in for a look around the home.

I couldn’t believe my luck when I received the phone call to offer me the position.

Interestingly, my first day was The Old P’s “meal of the year”. No one had warned me about it, so I was very surprised to see so many extremely well-dressed ladies and gents. I have often since joked with one of our residents, Mary, about the fact that she dressed in her best frock and beads to impress the new receptionist!!

I soon went on to find my way around the home, getting to know everyone, finding out what was expected of me and extending the role to help with fundraising events and, of course, my newsletter – something I am very proud of.

My working life has been quite diverse, from engineering and electronics to a receptionist in a GP practice. All of these roles have been useful in my position as receptionist at TOP. I have learnt not to plan my day too much as, when I do, something else crops up – from a visitor popping in for a guided tour to resolving an issue that has arisen for one of our residents or courtiers. Whatever it is, I try to make each person a priority, giving them the time and attention they deserve.

So here I am, just over four years later, and I feel like I have come home and been here a lot longer. The job satisfaction is immeasurable and those who know me, know that I love being part of the amazing team here. I thoroughly enjoy my job and do it with a smile on my face, no matter what!

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About the author:

Pam Wills
Receptionist, The Old Parsonage
Pam Wills has been receptionist at Brendoncare The Old Parsonage in Otterbourne for over four years. She is happily married and approaching her 40th wedding anniversary. Pam loves to travel to exciting new places and enjoys walking holidays abroad and at home. Born and brought up in Dorset, she loves to walk the coastline, and usually manages to persuade her family to join her on walks when visiting them on the weekends.