Tel: 01962 852133

Brendoncare homes update

We recently circulated this update to families of residents across all our 10 care homes. If you have any questions please feel able to contact our Central Office in Winchester on 01962 852133 or by emailing

Update from Brendoncare

I hope you are keeping safe and well at home. Care homes are very frequently in the news at the moment and I am writing to update you again. Please do remember we are available to speak to you if you have any specific questions that I have not addressed.

1 – Our current status on coronavirus

Across our organisation, now and in the coming months we know we will see confirmed and suspected cases of coronavirus.

Advice from Public Health England states that if we consider a resident to have symptoms of the virus we should treat it as a confirmed case.  If that becomes that case, relatives of those directly affected will be informed and I assure you that we are prepared to take every precaution to care for and protect individuals in that instance.

I will ensure that you are always kept up to date about the wellbeing of your loved one, and I am happy to update you on the Covid status in the home. To protect each individual, I am unable to share information about any other residents of the home.

2 – Guidance from Public Health England

We continue to receive regularly updated guidance, and as Chief Operation Officer, I am analysing this information on a daily basis, and providing the homes with regular updates to ensure we are caring in the best possible way.

3 – Personal Protective Equipment (PPE) and resources

Access to PPE has been challenging but we have been able to access enough supplies at all times. Our Central Office in Winchester is being used as a central store, so that if any new needs arise we can be quickly restocked.

We have received many generous gifts including scrub bags, masks and cakes for staff –  thank you so very much for your support, each one is really appreciated.

4 – Staffing

Many of you have raised concerns about the wellbeing of our staff, and I am grateful for your kind thoughts for us. The team continue to take every suitable precaution, and we are ensuring that anyone who develops symptoms isolates at home until they are recovered and are clear of the virus. The emotional well-being of our staff is really important to us too, particularly at this time, and we are providing information to ensure support is available to those who need it.

Early on, we saw an increase in absences across Brendoncare but this has now steadied, and I am confident that we are able to continue to offer good care to all our residents at all times. There may be some occasions where we are not able to be as flexible as we would always like but we are focused on ensuring the best possible care for every individual.

5 – Testing for coronavirus

As you will have seen, access to testing has greatly improved and I am pleased that very recent changes mean we should be able to promptly access testing for all staff and residents.

6 – Visiting and keeping in touch

We remain closed to all non-essential visitors. The exception remains for the next of kin or closest relative for those residents who are receiving care at the end of their life. Many of you have taken the opportunity to video call your loved ones and we are really enjoying organising this for you. If you are unable to do this, please do send letters and emails as we will gladly spend time reading them alongside your loved on.

We use Facebook to provide regular updates of the many wonderful things still happening across our organisation – if you don’t already follow us, please do look us up. Our page is called Brendoncare.

Thank you again for your continued support. Please feel able to contact us when you would like to, and be assured I will contact you if needed. If on any occasion you are not able to reach us at the home as normal, the Brendoncare office in Winchester can be contacted on 01962 852133, Monday-Friday 9am-5pm.

I very much look forward to seeing you again and I hope, as you do, to see that day soon.

Please stay safe and well.

Best wishes,

Zoe McCallum

Chief Operating OfficerTo read our other news stories, please click here