Coronavirus (COVID-19) Information and Guidance

Coronavirus (COVID-19) Information and Guidance

This page provides updated coronavirus guidance for all Brendoncare services, including homes, community clubs and retirement housing services. Here, you’ll also find information how our teams are dealing with the COVID-19 pandemic.

As always, our primary concern is for the health and wellbeing of our residents and their relatives, clubs members, volunteers and colleagues. Please be assured that we are taking every precaution to ensure that no one is put at any unnecessary risk.

We ask that everyone remains alert and ensures that they are following the latest government guidance on coronavirus both within our sites and when in the general community at all times. In particular, around hand sanitisation, wearing face coverings and social distancing.

Should a home or retirement housing scheme experience an outbreak of coronavirus it will remain closed to visitors until Public Health England advises that they are able to open again. 

Further advice is available on the coronavirus section of the NHS website.

Coronavirus Guidance for Brendoncare Club Members and Volunteers

All Brendoncare clubs are currently suspended. However, we remain fully committed to opening them as soon as it is safe to do so.

In the interim, as part of our response to COVID-19, we have introduced a community support service for club members. This includes a telephone support service, hosting virtual club meetings and providing digital connection support to ensure members have access to everything they need in order to remain safe and well. 

We are now actively recruiting for new volunteers to help support this service.

Existing club volunteers can continue to contact their locality or hub manager for more information.

If you have any questions or are interested in hearing more about our service please contact clubs admin on 01962 857099 or email clubs@brendoncare.org.uk

Coronavirus Guidance for Retirement Housing

Residents who live in our retirement properties continue to receive home care services from our care teams.

These teams, like all our care home staff, are regularly tested for coronavirus and are able to take on additional tasks to assist any residents who may need a little extra help at this time.

Please contact the local domiciliary care manager or home manager for more information.

Coronavirus Guidance for Brendoncare Homes

Brednconare is pleased to announce that safe visiting has resumed in our homes.

One nominated person will be able to visit their loved one and hold hands as part of the government’s single named visitor scheme in a designated visiting space. Residents will be asked to nominate a single visitor who will be their only indoor visitor during this first phase as we help bring families safely back together. 

Your preferred care home can provide you with more specific details on what your visit will look like and how it will take place. 

Click here for our FAQ on visiting 

We will try to accommodate additional window and garden visits, alongside regular video calls and phone calls, but please bear with us while we co-ordinate your return to safe visiting. Our homes continue to work hard to ensure that the range of activities offered to residents and opportunities to stay in touch with their loved ones are as frequent as possible.

Our homes are open for admissions and welcoming new residents. For further details on current moving arrangements, please see our latest admissions guidance below, email homes@brendoncare.org.uk or call our enquiry team on 0300 303 4866.

Relatives can continue to contact the home manager.

Brendoncare Admissions Guidance

  • How is care provided during coronavirus?

    For us, the delivery of care is very similar to before the pandemic. Our staff always practise excellent hygiene and infection control.

    The significant change is the increase in the use of personal protective equipment (PPE) across our homes at all times now.

    This is used followed Public Health England guidance at all times and is needed to protect both staff and residents.

  • Am I able to visit my loved one in the home?

    Safe visiting has now resumed at Brendoncare homes.

    One nominated person will be able to visit their loved one and hold hands as part of the government’s single named visitor scheme in a designated visiting space. Residents will be asked to nominate a single visitor who will be their only indoor visitor during this first phase as we help bring families safely back together. 

    Until then, we are unable to accommodate visiting within our homes. We will endeavour to recommence indoor visits as soon as it is safe to do so. In the meantime, we can offer bookable window visits. Each of our care homes can provide details regarding their individual visiting arrangements.

    Brendoncare continues to facilitate video calls and phone calls, and post of any kind is always well received. Outside of the pandemic, in normal times, visiting our homes is unlimited and always welcome, and we very much look forward to the time when we are able to fully open our doors again.

    A change in local circumstances may mean that we have to place temporary restrictions on visiting.

  • Can I visit the care home to see if I’d like to choose it for my loved one?

    Unfortunately, at this time we are only allowing essential visiting in the home to ensure the safety of those who live with us.

    Our care home managers will be pleased to meet you on a telephone or video call to tell you more about their home. Our website contains extensive information about every home, and we will be very happy to take the time to address any questions you may have.

    We are happy to organise video tours and have lots of photographs on our website as well as videos and information we can send to you. In some homes, we may be able to welcome you to the gardens to see the home from outside and to meet with the home manager.

  • Is testing for coronavirus carried out before admission?

    For admissions from home, a coronavirus test will be provided to the new residents before admission, or soon after move-in.

    We are conducting monthly coronavirus tests for all residents currently, as well as weekly testing for all staff. For admissions from the hospital, we will ask for the result of the most recent coronavirus test. All admissions are currently subject to a 14 day isolation period.

  • What is life like in a Brendoncare home during coronavirus?

    While social distancing measures are in place, we are still enjoying friendship, companionship, joy and laughter.

    Life is much the same as normal (now that we are all used to seeing staff in PPE!). Residents have peace of mind, knowing that there is always someone nearby to enjoy spending time with. We regularly keep in contact with relatives by phone and letter, and you can also follow daily updates on our Facebook pages.

    We are being as creative as possible to maintain the atmosphere we create in our homes. You can read what families and friends think of us at carehome.co.uk

  • What happens when a new resident moves in to a Brendoncare home?

    All new residents moving into one of our care homes will be carefully shielded for 14 days following admission, in line with government guidance.

    This ensures the safety of your loved one, and our existing residents and staff. We will review this as that guidance is updated, and when we feel it is in the best interests of all residents for isolation periods to be reduced.

    During this period and always, our staff place care and kindness at the heart of all we do. Although some things have changed in recent months, a sense of friendship and community is still evident in our homes and we do all we can to extend a warm welcome.

    In some of our homes, where space allows, we are able to welcome one relative to move in with the resident in a separate nearby bedroom, free of charge, to help with settling in for up to two weeks. This will enable the family member to get to know the home and staff team.

    Further details are available here

  • Are you accepting new care home admissions?

    Yes, all of our homes are open and we look forward to welcoming new residents.

    If you have a loved one who could benefit from the professional care and support we provide, please contact your local Brendoncare home or call 0300 303 4866.

  • Can I bring my loved one a gift?

    We understand that you might want to bring your loved one a gift but we politely ask you to refrain from doing so.

    We ask you to not to bring in gifts such as food parcels, flowers, helium balloons etc. to enable us to reduce the opportunity for the virus to be carried into the care home and being passed unknowingly to your loved one.

    If your loved one is living with dementia, it may be possible to bring an object that will remind them of the connection between the two of you.

    We ask that this is something that can be easily sanitised, such as a laminated photograph.

  • What do I need to bring with me?

    Please bring a face mask with you.

    This must be worn at all times whilst you are in the home, including when you first enter the building and as you are leaving. Please also bring a mobile phone with you.

    This may be useful if you need to communicate with a member of staff during or at the end of your visit. This helps us minimise movement around the home.

  • How many people can visit?

    Where possible, we will continue to welcome pre-booked window visits and encourage regular contact with your loved ones via phone, video and letters.

    Visits of this nature are currently restricted to a maximum of two consistent visitors.

    We understand that this is difficult for some families, and we appreciate your co-operation as we adhere to current government guidelines.

  • Visiting FAQs

  • When can I visit my loved one?

    Effective from March 8th, safe indoor visiting will return to Brendoncare homes.

    In the meantime, we continue to welcome bookable window visits and are always open for phone calls, video calls, letters and cards. End-of-life visits will always be supported if applicable.

    Our home managers are available on the phone to answer any questions you may have. Click here to view a list of our homes

  • How do I arrange a visit to my loved one?

    All visits must be pre-booked with the reception of the relevant home.

    This is essential to helping us keep everyone safe and ensure visits run smoothly and safely.

    Visits are booked in 30 minutes slots, though it may be more or less depending on the individual circumstances. Please only attend the home if you have an appointment.

    The direct telephone number for each of our homes can be found in the ‘Get in touch’ section of each home’s page on our website.

  • Where will the visit take place?

    Now with colder weather, each home has identified an internal space where visits can take place which may vary between homes.

    Subject to local circumstances, safe indoor visiting is available from March 8th.

    All visits will be arranged to ensure social distancing is maintained to reduce the risk of transmission.

    Staff will be available during the visit to advise on infection control measures.

  • What will happen when I arrive at the care home?

    You’ll still receive your usual warm welcome, just with a few extra steps!

    Please report to reception via the main entrance on your arrival – the doors will be closed, so please use the buzzer/intercom and a member of staff will come out to greet you. You will be asked a series of health questions by our visiting co-ordinator and you will also be asked to fill out a form to assist our Public Health colleagues with Track and Trace, should there be a need to contact you.

    You will be offered a Lateral Flow Device (LFD) test to protect yourself and everyone in the home from coronavirus.

    Please follow all guidance around wearing PPE, hand hygiene (including the use of hand sanitiser) and observe social distancing of 2m+ around the home, including during your visit with your loved one.

    We know this is difficult, and we really appreciate your co-operation on this as it is vital to keeping your loved ones, other residents and our staff safe.

    You will be shown to the visiting room using the external access point which you will use for entrance and exit.

  • What is an LFD test?

    An LFD test is a self-administered swab test in the nasal passage and at the back of your throat.

    LFD stands for Lateral Flow Test and they are particularly useful in spotting COVID-19 in people who are asymptomatic. 

    LFD tests are provided by Brendoncare free of charge and the results are usually known in around 30 minutes.

    Whether or not you have taken an LFD test before, our trained and friendly staff will be on-hand to help you complete your test.

  • What if I am feeling unwell?

    If you are feeling unwell in any way, please do not visit. Please call the home to cancel your visit. You can reschedule when you are feeling well again and free of any symptoms.

    Visitors must always be free of any Covid-19 symptoms. The main symptoms include a temperature above 37.8 degrees; a new or persistent cough, or a loss or change in sense of taste or smell.

  • How many people can visit?

    During the current lockdown, indoor visits are restricted, but from March 8th, a single nominated visitor will have the opportunity to visit a loved one who is in our care.

    To help bring families back together, this must be the same person for each visit.

    Find out more about the government’s single named visitor scheme.

    We understand that this is difficult for some families, and we appreciate your co-operation as we adhere to government guidelines.

  • What do I need to bring with me?

    Please bring a face mask with you. This must be worn at all times whilst you are in the home, including when you first enter the building and as you are leaving.

    Please also bring a mobile phone with you. This may be useful if you need to communicate with a member of staff during or at the end of your visit. This helps us minimise movement around the home.

  • Can I bring my loved one a gift?

    We understand that you might want to bring your loved one a gift but we politely ask you to refrain from doing so. We ask you to not to bring in gifts such as food parcels, flowers, helium balloons etc. to enable us to reduce the opportunity for the virus to be carried into the care home and being passed unknowingly to your loved one.

    If your loved one is living with dementia, it may be possible to bring an object that will remind them of the connection between the two of you. We ask that this is something that can be easily sanitised, such as a laminated photograph.