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Coronavirus (COVID-19) Information and Guidance

Coronavirus (COVID-19) Information and Guidance

This page provides updated coronavirus guidance for all Brendoncare services, including homes, community clubs and retirement housing services. Here, you’ll also find information how our teams are dealing with the COVID-19 pandemic.

As always, our primary concern is for the health and wellbeing of our residents and their relatives, clubs members, volunteers and colleagues. Please be assured that we are taking every precaution to ensure that no one is put at any unnecessary risk.

We ask that everyone remains alert and ensures that they are following the latest government guidance on coronavirus both within our sites and when in the general community at all times. In particular, around hand sanitisation, wearing face coverings and PPE where required and maintaining social distancing.

Should a home or retirement housing scheme experience an outbreak of coronavirus it will remain closed to visitors, except Essential Care Givers, until Public Health England advises that they are able to open again. 

Further advice is available on the coronavirus section of the NHS website.

Coronavirus Guidance for Brendoncare Club Members and Volunteers

Brendoncare’s community clubs are once again able to meet, in small numbers, both indoors and out. Places must be booked in advance. We are working towards opening more clubs as soon as it is feasible.

Our Online Clubs are running as normal. In the interests of safety and wellbeing, we encourage members who are unable to meet up in person to join in with one of our fun and engaging sessions via video call.

As part of our response to COVID-19, we have introduced a community support service for our members. This includes a telephone support service, hosting virtual club meetings and providing digital connection support to ensure members have access to everything they need in order to remain safe and well. 

We are now actively recruiting for new volunteers to help support this service. Existing club volunteers can continue to contact their locality or hub manager for more information.

If you have any questions please contact our clubs admin team on 01962 857099 or email

Coronavirus Guidance for Retirement Housing

Residents who live in our retirement properties continue to receive home care services from our care teams.

These teams, like all our care home staff, are regularly tested for coronavirus and are able to take on additional tasks to assist any residents who may need a little extra help at this time.

Please contact the local domiciliary care manager or home manager for more information.

Coronavirus Guidance for Brendoncare Homes

Following the latest Government guidance, we continue to do our utmost to keep our residents and staff safe. In response to that guidance, and the fact that covid cases are currently extremely high across the country, we will not be changing our testing requirements at Brendoncare at this time. We ask that you continue to book your visit via reception or Meet My Brian, an online booking portal which is available at some homes. Your chosen care home will have details on what your visit will look like. 

Click here for the FAQs for visiting

We do all we can to accommodate additional window and garden visits, alongside regular video calls and phone calls. Our homes work hard to ensure that the range of activities offered to residents and opportunities to stay in touch with their loved ones are as frequent as possible.

Our homes are open for admissions and welcoming new residents. For further details on current moving arrangements, please see our latest admissions guidance below, email or call our enquiry team on 0300 303 4866.

Relatives can continue to contact the home manager.

Brendoncare admissions guidance (updated April 2022)

  • Are you accepting new care home admissions?

    Yes, all of our homes are open and we look forward to welcoming new residents.

    During this period and always, our staff place care and kindness at the heart of all we do. Although some things have changed in recent months, a sense of friendship and community is still evident in our homes and we do all we can to extend a warm welcome.

    In some of our homes, where space allows, we are able to welcome one relative to move in with the resident in a separate nearby bedroom, free of charge, to help with settling in for up to two weeks. This will enable the family member to get to know the home and staff team.

    Further details are available here

    If you have a loved one who could benefit from the professional care and support we provide, please contact your local Brendoncare home or call 0300 303 4866.

  • Do new residents need to self-isolate?

    We no longer require new residents admitted from the community to isolate upon arrival. However, to protect everyone in our homes, we are mindful of a few scenarios where a brief period of safe shielding may be required, including a person's Covid vaccination history, circumstances at their main (residential) home, whether or not the resident has knowingly been in contact with a person who has COVID-19 and if the person has undergone an enhanced testing regime prior to admission.

    We also take advice on local transmission rates and variants of concern.

    New residents who have been discharged from hospital should self isolate, for 14 days, in their own room. People being admitted from an interim care facility or from another care home may need to isolate for 14 days, subject to a satisfactory risk assessment being completed in advance by the care home manager, along with any monitored isolation that has already taken place in the previous setting. 

  • Can I make an urgent admission if my loved one has Covid-19?

    Exceptional circumstances may exist where an urgent admission into a designated setting is possible if a person is symptomatic or has tested positive for Covid-19. For example, you or a loved one may be living alone or with a partner, and therefore isolating already. However, in the first instance, you should contact the relevant home manager to discuss this and appropriate LFT and PCR tests would be required.

  • Is testing for coronavirus carried out before admission?

    For admissions from home, a coronavirus test will be provided to the new residents before admission, or soon after move-in.

    We are conducting monthly coronavirus tests for all residents currently, as well as weekly testing for all staff. For admissions from the hospital, we will ask for the result of the most recent coronavirus test. All admissions are currently subject to a 14 day isolation (or self-shielding) period.

  • Do new residents have to take a Covid test?

    Yes. We kindly ask for a PCR test to be carried out one week before admission, followed by one on the day of admission, and a third test after seven days. No isolation period is required unless a positive test is returned.

  • How is care provided during the coronavirus pandemic?

    For us, the delivery of care is very similar to before the pandemic. Our staff always practise excellent hygiene and infection control.

    The significant change is the increase in the use of personal protective equipment (PPE) across our homes at all times now.

    This is used in accordance with Public Health England guidance at all times and is needed to protect both staff and residents.

  • Can I visit my loved one in the home?

    The limit to the number of visitors allowed has now been removed.

    There’s also no limit on the length of time of your visit, but this will be at the discretion of the home manager to ensure all residents receive an equal opportunity to see their loved ones. 

    Please continue to book visits with your chosen home reception team or Meet My Brian, an online booking portal which is now available at some homes. This will allow them to arrange as many visits as possible, and ensure testing facilities are made available for you promptly on arrival. 

    As always, we will do all we can to accommodate additional visitors for end of life visits which should be discussed with your care home manager directly.

    As we take this welcome next step in our safe visiting program, please remember that a change in local circumstances may mean temporary restrictions on visiting may be necessary.

    In the meantime, if you don't feel comfortable visiting inside our homes, please allow us to arrange video and phone calls for you and your loved one. 

    Alternatively, window and garden visits, including the use of visiting pods, will be made available whenever possible.

    Please contact the home directly to arrange all visits.

  • Can I visit the care home to see if I’d like to choose it for my loved one?

    Yes. At this time, in line with our current visiting guidelines, we ask that a maximum of two people attend a home viewing. They must have a negative LFD test and wear all necessary PPE to be able to view the home.

    If you are unable to visit in person, our care home managers will be pleased to meet you on a telephone or video call to tell you more about their home. Our website contains extensive information about every home, and we will be very happy to take the time to address any questions you may have.

    As has been the case during lockdown, we're happy to organise video tours and have lots of photographs on our website as well as videos and information we can send to you.

  • What is life like in a Brendoncare home during coronavirus?

    Although social distancing measures are in place, we are still able to enjoy friendship, companionship, joy and laughter.

    Life is much the same as normal (now that we are all used to seeing staff in PPE!). Residents have peace of mind, knowing that there is always someone nearby to enjoy spending time with. We regularly keep in contact with relatives by phone and letter, and you can also follow daily updates on our Facebook page.

    You can read what families and friends think of our homes at

  • Can I bring my loved one a gift?

    We understand that you might want to bring your loved one a gift but we politely ask you to refrain from doing so.

    We ask you to not to bring in gifts such as food parcels, flowers, helium balloons etc. to enable us to reduce the opportunity for the virus to be carried into the care home and being passed unknowingly to your loved one.

    If your loved one is living with dementia, it may be possible to bring an object that will remind them of the connection between the two of you.

    We ask that this is something that can be easily sanitised, such as a laminated photograph.

  • What do I need to bring with me?

    Please bring a face mask with you.

    This must be worn at all times whilst you are in the home, including when you first enter the building and as you are leaving. Please also bring a mobile phone with you.

    This may be useful if you need to communicate with a member of staff during or at the end of your visit. This helps us minimise movement around the home.

  • What if I am feeling unwell?

    If you are feeling unwell in any way, please do not visit.

    Please call the home to cancel your visit. You can reschedule when you are feeling well again and free of any symptoms. Visitors must always be free of any Covid-19 symptoms.

    The main symptoms include a temperature above 37.8 degrees; a new or persistent cough, or a loss or change in sense of taste or smell.

  • I'm an Essential Care Giver. When can I visit?

    When a resident is newly admitted into a Brendoncare homes, we will do all we can to enable pre-arranged essential care giver visits at all times. This includes the 14-day period of self-isolation for those transferring from hospital, interim care or another care home.  but not when a care home resident has tested positive for COVID-19.

    Essential Caregivers are expected to follow the same PPE, infection control and testing arrangements as our care home staff. This means yielding negative results from a minimum of three LFD tests and one PCR test per week.

    Find out more on becoming an Essential Care Giver.

  • Visiting FAQs (updated April 2022)

  • When can I visit my loved one?

    The limit to the number of visitors allowed has been removed.

    Please continue to book visits with the reception team, or the online booking portal Meet My Brian, at your chosen home. This will allow them to arrange as many visits as possible, and ensure testing facilities are made available for you promptly on arrival. 

    To arrange your visit, please contact the home to book in the normal way.

  • How do I arrange a visit to my loved one?

    All visits must be pre-booked with the reception of the relevant home. Alternatively, some homes are now using Meet My Brian, an online booking portal, to take bookings. 

    This is essential to helping us keep everyone safe and ensure visits run smoothly and safely.

    Please only attend the home if you have an appointment.

    The direct telephone number for each of our homes can be found in the ‘Get in touch’ section of each home’s page on our website.

  • How long will my visit last?

    There is currently no limit on the length of time of your visit, but this will be at the discretion of the home manager to ensure all residents receive an equal opportunity to see their loved ones.

    Please continue to book visits with the reception team at your chosen home.

  • Where will the visit take place?

    In order to ensure everyone's safety, all visits will take place in residents bedrooms. Please book in advance in the normal way and staff will be available to advise on testing and infection control measures.

  • What will happen when I arrive at the care home?

    You’ll still receive your usual warm welcome, just with a few extra steps!

    Please report to reception via the main entrance on your arrival – the doors will be closed, so please use the buzzer/intercom and a member of staff will come out to greet you. You will be asked a series of health questions by our visiting co-ordinator and you will also be asked to fill out a form to assist our Public Health colleagues with Track and Trace, should there be a need to contact you.

    You will be asked to provide you LFD results or will be asked to take a Lateral Flow Device (LFD) test to protect yourself and everyone in the home from coronavirus.

    Please follow all guidance around wearing PPE, hand hygiene (including the use of hand sanitiser) and observe social distancing around the home, including during your visit with your loved one.

    We know this is difficult, and we really appreciate your co-operation on this as it is vital to keeping your loved ones, other residents and our staff safe.

    You will be shown to your loved one's room using the external access point which you will use for entrance and exit.

  • Do I need to take a Covid test when I arrive at the home?

    So that we might do our very best to keep our homes free from this infection, we are continuing with our testing policy, meaning all visitors are required to pass an LFD test before a period of visiting can begin. Children under 11 do not need to participate in testing. 

    If you do not have tests at home, we can provide them at the care home. Our stocks are limited so please do use your own supplies as much as possible.

    If a test result is positive, unfortunately we won’t be able to facilitate a visit at that time. In everyone’s interests, the visitor and everyone in their party would be required to leave and self-isolate at home. It’s best that a confirmatory PCR test is taken as soon as possible.

  • Do I need a Covid-19 vaccination before I visit?

    We recognise that at whilst the vaccination programme in our communities is still ongoing, not everyone will have received some form of immunity from coronavirus. Whilst having the vaccination isn’t mandatory before visiting, for the safety of everyone we strongly recommended it to visitors.

  • What is an LFD test?

    An LFD test is a self-administered swab test in the nasal passage and at the back of your throat.

    LFD stands for Lateral Flow Test and they are particularly useful in spotting COVID-19 in people who are asymptomatic. 

    LFD tests are provided by Brendoncare free of charge and the results are usually known in around 30 minutes.

    Whether or not you have taken an LFD test before, our trained and friendly staff will be on-hand to help you complete your test.

  • Can children come to visit?

    Yes. Babies and children under the age of two are welcome to come alongside the nominated visitors. It is also possible for a young person under the age of 18 to be one of the nominated visitors.

    Again, we do ask that you provide reception with the names of the nominated visitors and inform us at the time of booking a visit if you would like to bring a child under 2 with you.

    There should be no physical contact between babies or young children and the resident they are visiting.

    Where it is reasonable and possible, children should be wearing the same PPE as adult visitors. Face coverings aren't recommended for children under 3 and children under 11 do not need to participate in testing.

    During all visits, we politely ask that everyone follows the national restrictions surrounding indoor gathering at all times.

  • Are children exempt from wearing PPE in the home?

    For the safety and comfort of everyone in our home, we ask that where it is reasonable and practicable, children who are visiting should wear the same PPE as adult visitors. Children aged 11 and over will also be required to participate in testing and complete the visiting proforma.

    Currently, face coverings don’t need to worn by children under the age of three.

  • What measures do Essential Care Givers need to take?

    If this status applies to you, you’ll be expected to follow the same weekly PPE, IPC and testing arrangements as our care home staff - A minimum of three LFD tests a week and a PCR test.

  • I’m visiting a loved one at Brendoncare. Can I hug them?

    Welcoming more visitors back into our homes safely has been a long time coming and we understand how eager you are to see your loved ones again. With lockdown restrictions and social distancing rules still in place, and to be extra safe, for the time being we ask that you do your best not to embrace residents.

    There should also be no physical contact between babies or young children and the resident they are visiting.

  • Will my loved one be able to leave for an outward visit?

    Following recently updated government guidance, vaccinated residents who leave the home will no longer be required to test and/or isolate on their return from normal visits out.

    Because safety and care are important, a visit outside of the home would be subject to a carefully considered risk assessment, reviewed by the home beforehand. If an arranged outside visit does take place, we ask that residents are supported to leave the home.

    Where a setting (e.g. a day centre) has regular Covid-19 testing, we ask that the individual kindly participates where possible.

  • What other new measures support safe outward visits?

    Residents may be accompanied by a member of care home staff, nominated visitors or their essential care giver, although this isn’t compulsory. Where this is the case, relevant testing should be followed. 

    While you’re out and about, we ask that you and your party respect the rules around social distancing and keep two metres apart from anyone who is not a nominated visitor, essential care giver or staff member. 

    In the interests of health and safety, crowded places should also be avoided, as should the use of public transport.

    Visits to indoor spaces should normally be avoided too unless they are for an important reason such as work, education, medical appointments or where an personalised assessment has determined the activity is necessary to maintain an individual's health and wellbeing.

    Finally, to help make outward visits as safe and smooth as possible, visiting arrangements should be discussed in advance with residents, nominated visitors and essential care givers.