Relatives' area - Brendoncare

Relatives' area

This page enables you to access information about your loved one’s care home and the care they are receiving. We also welcome compliments and feedback to help us further improve our services.

Relatives Gateway

At Brendoncare we use PCS’s digital care planning software to save time on paperwork, allowing us to spend more time with your loved ones. We log care interactions, activities and wellness all through one easy app which relatives can access, with residents’ permission of course, giving you the peace of mind we’re looking after your loved one, just as well as you would. You can even send messages and share images together, enabling you and your loved one to stay connected.

Contact your home manager directly if you haven’t signed up yet.

Stildon resident and daughter
Otterbourne Hill administrator on telephone

Changes to published Telephone numbers

In order to ensure that new care seekers are put through to the customer relations team, we are introducing some additional external phone numbers. Please be assured that existing home numbers remain the same, so as current Brendoncare residents and relatives, we ask that you continue to call using either the direct number for resident rooms or the home’s main number as you do now.

If you have any questions, please do not hesitate to ask your home’s administrator.


We really welcome and value your feedback about our services. We are always receptive to your comments and any suggestions you may have about how we can improve what we do. We pride ourselves on the high standards we deliver daily in our care homes but your feedback tells us what we are doing particularly well or could do better. You can read our complaints policy here. Thank you for taking the time to share your opinions with us.

Email us Arrow - Email us
Digital: Older person and carer using ipad in care home

Sign up to our newsletters

Keeping you informed of all the latest news relating to your loved one’s home is of great importance to us. You should receive the home newsletter automatically, via the Home Administrator. We also have a regular newsletter to give you all the latest news from across Brendoncare. Please follow this link if you would like to sign up to our newsletter.

Marketing Preferences(Required)

Contact us

Contact us